Privacy Policy

Last Updated: May 21, 2026

Caddie Brothers Golf Co. (“Caddie Brothers,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, make a purchase, sign up for emails or texts, interact with our ads, contact us, or otherwise use our services.

By using our website or providing information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide Directly

This may include:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment-related information
• Account login information, if accounts are enabled
• Customer service messages
• Product reviews, survey responses, or other information you submit
• Marketing preferences, such as email or SMS opt-ins

We do not intentionally collect more personal information than is reasonably necessary to operate our store, fulfill orders, provide customer service, improve our business, and communicate with customers.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Links clicked
• Referring websites
• Time spent on the website
• General location information
• Cart activity
• Purchase behavior
• Cookie and tracking information

This information helps us understand how visitors use our website, improve the shopping experience, prevent fraud, measure advertising performance, and operate our business.

Information From Third Parties

We may receive information from third-party platforms and service providers, including:

• Shopify
• Payment processors
• Shipping providers
• Email and SMS marketing platforms
• Advertising platforms, such as Meta, Google, TikTok, or similar services
• Analytics tools
• Fraud prevention tools
• Customer support tools
• Product review apps
• Affiliate, referral, or promotional partners, if applicable

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill orders
• Confirm purchases
• Ship products
• Provide tracking updates
• Respond to customer service requests
• Process returns, exchanges, or refunds
• Send transactional emails or texts
• Send marketing emails or texts, if you have opted in
• Personalize your shopping experience
• Improve our website, products, and services
• Analyze website traffic and customer behavior
• Measure ad performance
• Run retargeting or remarketing campaigns
• Prevent fraud, abuse, or unauthorized transactions
• Comply with legal, tax, accounting, and business obligations
• Enforce our policies and terms
• Protect the rights, safety, and security of our customers, business, and website

We do not sell customer information as a core business practice. However, certain advertising, analytics, or tracking technologies may be considered a “sale,” “sharing,” or “targeted advertising” under some state privacy laws. Where required, we provide customers with the ability to opt out.

3. Payments

Payments are processed by third-party payment providers. We do not directly store full credit card numbers or full payment card information on our own systems.

Payment information may be collected and processed by Shopify Payments, PayPal, Shop Pay, Apple Pay, Google Pay, credit card networks, banks, or other payment providers used at checkout.

These providers process payment information according to their own privacy policies and security practices.

4. Shopify and Ecommerce Platform Providers

Our store may be hosted and operated through Shopify. Shopify may collect and process customer information to help us operate our store, process orders, manage checkout, prevent fraud, and provide ecommerce services.

Shopify and other ecommerce service providers may also use cookies, pixels, analytics, or network intelligence tools as part of their services. Your information may be processed through Shopify’s systems and stored in accordance with Shopify’s privacy and security practices.

5. Email and SMS Marketing

If you sign up for our email list or SMS list, we may send you marketing messages about:

• Product launches
• Early access drops
• Promotions
• Restocks
• Brand updates
• Cart reminders
• Order-related updates
• Other Caddie Brothers news

You can unsubscribe from marketing emails by clicking the unsubscribe link in any marketing email.

You can opt out of SMS marketing by replying “STOP” or following the instructions provided in the text message.

Standard message and data rates may apply for SMS messages. Consent to receive marketing texts is not required to make a purchase.

6. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, scripts, and similar tracking technologies to operate our website and improve our marketing.

These technologies may help us:

• Keep items in your cart
• Remember preferences
• Enable checkout functionality
• Understand website traffic
• Measure ad performance
• Show relevant ads
• Retarget visitors who viewed products or abandoned carts
• Prevent fraud or suspicious activity
• Improve website performance

You can manage cookies through your browser settings. Some features of our website may not work properly if cookies are disabled.

Where required by law, we may display a cookie banner or provide additional privacy controls.

7. Advertising and Analytics

We may use advertising and analytics tools from platforms such as:

• Meta/Facebook/Instagram
• Google
• TikTok
• Pinterest
• Shopify analytics
• Klaviyo or similar email/SMS tools
• Other ad networks or analytics providers

These tools may collect information about your interactions with our website, ads, emails, and products. This may include page views, cart activity, purchase activity, device information, and other usage data.

We may use this information to measure campaign performance, improve marketing, build audiences, and show relevant ads.

You may be able to manage ad preferences directly through platforms such as Meta, Google, TikTok, or your browser/device settings.

8. How We Share Information

We may share information with third parties when necessary to operate our business, including:

• Ecommerce platform providers
• Payment processors
• Shipping carriers
• Fulfillment providers
• Email and SMS marketing providers
• Advertising platforms
• Analytics providers
• Fraud prevention providers
• Customer support tools
• Review platforms
• Accountants, legal advisors, consultants, or business service providers
• Government authorities, if required by law
• Successors or buyers in the event of a merger, acquisition, financing, restructuring, or sale of business assets

We do not share personal information with third parties for their unrelated direct marketing unless you have consented or unless otherwise permitted by law.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill orders
• Provide customer support
• Maintain business records
• Comply with tax, accounting, legal, and regulatory obligations
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Improve business operations

Order records may be retained for several years for accounting, tax, fraud prevention, and legal purposes.

Marketing information is retained until you unsubscribe, opt out, or ask us to delete it, subject to legal or operational limitations.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no website, ecommerce platform, payment system, or method of electronic transmission is completely secure.

We cannot guarantee absolute security, but we work with established service providers and take reasonable steps to protect customer information.

You are responsible for keeping your account login information secure if customer accounts are enabled on our website.

11. Your Privacy Choices

Depending on where you live, you may have certain privacy rights. These may include the right to:

• Access the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing emails or texts
• Opt out of certain targeted advertising or data sharing
• Request information about how your data is used or shared
• Limit certain uses of sensitive personal information, where applicable
• Appeal a denied privacy request, where applicable

To make a privacy request, contact us at:

Email: [insert privacy/contact email]
Mailing Address: [insert business mailing address]

We may need to verify your identity before completing certain requests.

We will not discriminate against you for exercising your privacy rights.

12. State Privacy Rights

Certain U.S. state privacy laws may provide additional rights to residents of those states, including but not limited to California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, Delaware, Iowa, Indiana, Tennessee, Kentucky, Nebraska, New Hampshire, New Jersey, Maryland, Minnesota, Rhode Island, and other states with applicable consumer privacy laws.

Where these laws apply, you may have the right to:

• Know what categories of personal information we collect
• Know the purposes for collection and use
• Know what categories of third parties receive personal information
• Access, correct, or delete personal information
• Opt out of targeted advertising
• Opt out of sale or sharing of personal information
• Obtain a portable copy of certain information
• Appeal certain decisions related to privacy requests

We only honor rights where required by applicable law.

13. California Privacy Notice

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may provide you with specific rights.

Categories of Personal Information We May Collect

In the past 12 months, we may have collected:

• Identifiers, such as name, email address, phone number, billing address, shipping address, IP address, or account information
• Commercial information, such as products purchased, viewed, added to cart, or returned
• Internet or electronic network activity, such as browsing behavior, website interactions, and ad interactions
• Geolocation information, such as approximate location based on IP address
• Payment-related information processed by third-party payment providers
• Customer service communications
• Inferences based on shopping behavior, preferences, or website activity

Sources of Personal Information

We may collect information from:

• You directly
• Your device or browser
• Shopify and ecommerce tools
• Payment processors
• Shipping and fulfillment providers
• Marketing platforms
• Analytics providers
• Advertising networks
• Customer support or review tools

Business Purposes for Collection

We collect and use personal information for the purposes listed in this Privacy Policy, including order fulfillment, customer service, marketing, analytics, fraud prevention, legal compliance, and business operations.

Sale or Sharing

We do not sell personal information in the traditional sense. However, certain cookies, pixels, or advertising tools may be considered “sharing” or “sale” under California law.

California residents may have the right to opt out of sale or sharing of personal information.

To submit a request, contact us at:

Email: [insert privacy/contact email]

If available, you may also use website privacy controls, cookie banners, or “Do Not Sell or Share My Personal Information” links.

14. Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without proper consent, we will take reasonable steps to delete that information.

If you believe a child has provided us with personal information, contact us at:

Email: [insert privacy/contact email]

15. International Customers

Our business is based in the United States. If you access our website from outside the United States, your information may be processed, transferred, and stored in the United States or other countries where our service providers operate.

Privacy laws in these countries may differ from those in your location.

If you are located outside the United States, you are responsible for understanding whether our website and services are appropriate for your region.

16. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, payment services, or other online services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. You should review their privacy policies before providing information to them.

17. User-Generated Content

If you post product reviews, tag us on social media, submit photos, leave comments, or otherwise provide content related to Caddie Brothers, we may use that content for business, marketing, or promotional purposes where permitted by law and our terms.

Do not submit personal information or content you do not want made public.

18. Social Media

If you interact with us on Instagram, Facebook, TikTok, Pinterest, or other social media platforms, those platforms may collect information about you according to their own privacy policies.

We may view or respond to public comments, direct messages, tags, mentions, and other interactions with our accounts.

19. Fraud Prevention and Legal Compliance

We may use and share information when necessary to:

• Detect or prevent fraud
• Protect against unauthorized transactions
• Enforce our policies
• Protect our rights or property
• Respond to legal requests
• Comply with applicable laws
• Protect customers, employees, partners, or the public

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.